Terms of Use

Version 1.0 · Effective 2 September 2026

These terms are the agreement between you and Fleekart for using the Fleekart app and website. By creating an account you accept them, together with our Privacy Policy and Community Guidelines. Please read them; the parts about Plinks and about meeting other users matter most.

1. About Fleekart

Fleekart ("Fleekart", "we", "us") is a platform on which people list items they no longer use and exchange them with other people nearby, in return for Plinks, a non-monetary credit inside the app. We are based in Chennai, Tamil Nadu, India. Legal entity details will be added here when incorporation completes.

Fleekart is a marketplace between users. We are not a party to any exchange. We do not own, inspect, store, deliver or guarantee any item. We do not handle money between users.

2. Who can use it

• You must be 18 or older. We ask for your date of birth at signup and refuse accounts below 18.
• You must be able to enter a binding contract under Indian law.
• You must not have been banned from Fleekart before.
• During the pilot the service is offered in Chennai, India. We may limit or expand where it works.

3. Your account

• One person, one account. One email address and one verified mobile number map to one account. Creating extra accounts, or accounts for other people, is not allowed.
• Give accurate details and keep them current. A profile that pretends to be someone else will be removed.
• Keep your password and your phone secure. You are responsible for what happens under your account until you tell us it has been compromised. You can log out of all devices from the app.
• We may send you one-time codes over WhatsApp to your verified number for sign-in and sensitive actions. A trusted device may skip this for up to 30 days.
• If you sign in with Google, LinkedIn or Meta, their terms also apply to that sign-in.
• You can delete your account at any time, subject to section 3a.

3a. Deleting your account

You can delete your account from Profile → Delete my account or as described on our account deletion page. Deletion is refused while you have an exchange in progress or Plinks held for one. Deletion is immediate and permanent. Remaining Plinks are forfeited. What is erased and what is kept is set out in the Privacy Policy.

4. Plinks

How Plinks work in this version of the app:

• Starter grant. A new account receives 3,000 Plinks once, after the mobile number is verified. One number, one grant.
• Wallet cap. Discretionary Plinks — the starter grant, invitation rewards, story bonuses and gifts received — cannot take your balance above 10,000. Plinks you earn by completing an exchange are never refused.
• Exchange settlement. When a seller accepts your request, the agreed Plinks are held from your wallet. When you confirm you have received the item, the Plinks move to the seller and 10% of the exchanged amount is permanently retired from circulation. Retired Plinks are not Fleekart's revenue. Nothing is retired if an exchange is cancelled, fails or is reversed.
• No-shows. If a confirmed no-show is recorded against you, the held Plinks are released and a penalty of 50% of the agreed amount is deducted from you. If your balance is short, the shortfall is recorded and recovered from Plinks you receive later.
• Invitations. When someone you invite completes a verified signup, you each receive 1,000 Plinks, held until the new user completes their first exchange or 14 days pass without abuse, whichever is first. Invitation rewards are capped, and same-device or same-network pairs do not qualify. Sharing a link alone earns nothing.
• Gifts. You can gift Plinks to someone you have exchanged with, up to 5,000 per day and 20,000 per calendar month (Indian Standard Time). The recipient's account must be at least 7 days old with one completed exchange.
• Story bonus. An approved New Life story earns 500 Plinks, up to 1,000 per calendar month.
• Pricing. Sellers set their own Plinks ask, up to 10,000 per listing. Where we show a suggested range it is guidance only.

Every Plinks movement is recorded in a ledger that is not edited afterwards; corrections are made as new, visible entries. We may adjust, reverse, cancel or withhold Plinks that were obtained through abuse, error or a breach of these terms, and we may change the figures above with notice in the app. Plinks that are the subject of an open dispute stay held until the dispute closes.

5. Listings

• List only items you own and have the right to give away, that you actually have with you, and that are located where you say they are.
• Describe the item honestly: real photos of the actual item (three to five), the true condition, and any defect. "For parts" items must say what is wrong.
• Do not list restricted items: medicines; opened or expired cosmetics; unsafe electrical goods; weapons; live animals; counterfeit goods; hazardous materials; recalled products; stolen property; anything illegal to possess or transfer in India. The list is maintained in the Community Guidelines and may grow.
• Do not put phone numbers, external contact details, off-platform payment requests or money prices in a listing.
• A listing is reviewed before or after publication and may be held, edited, hidden or removed. A listing expires after 60 days unless relisted, and its media is purged 30 days after that.
• Publishing a listing is an invitation to request the item, not a promise to any particular requester. A seller may decline any request.

6. Exchanges

1. A buyer sends a request. A seller accepts one request; the buyer's Plinks are held.
2. The two of you plan a pickup in the in-app chat, or through a masked call. The pickup point you agree is visible only to you two.
3. At handover the buyer shows a one-time pickup code. It is valid for 30 minutes and can be regenerated. The seller enters it, then the buyer confirms receipt.
4. Plinks move, 10% is retired, the exchange is complete, and both of you can rate each other.

Either side can cancel before handover; repeated cancellations and confirmed no-shows are penalised. If the code fails or something goes wrong at handover, either side can open a dispute and a Fleekart moderator decides on the evidence. Ratings are two-way and are not appealable; disputed conduct goes to the moderator instead.

The item passes between the two of you, as is. Fleekart gives no warranty about any item's condition, safety, legality, authenticity or fitness. Inspect the item before you confirm receipt. Once you confirm, the exchange is complete.

7. Conduct and safety

The Community Guidelines are part of these terms. In short:

• Be honest. No fake listings, fake accounts, fake stories, fake ratings.
• Be decent. No harassment, threats, hate, sexual content, spam or scams.
• Keep it on Fleekart. No asking for cash, UPI, or off-platform payment; no moving the deal off the app to avoid the rules.
• No gaming Plinks: no self-dealing between your own accounts, no invitation farming, no collusion to farm bonuses.
• No scraping, automated access, reverse engineering, or interfering with the service.
• Meet safely: public place, daylight where possible, tell someone where you are going. In an emergency call 112.

Masked calls are not recorded by us. You must not record them without the other person's consent where the law requires it.

8. Your content

You keep ownership of the photos, videos and text you post. You give Fleekart a worldwide, royalty-free licence to host, store, resize, display and distribute that content within the app and website, and in materials that show how Fleekart works, for as long as it is on the platform and as needed afterwards for records, disputes and legal compliance. You confirm you have the right to post it and that it does not infringe anyone else's rights or privacy — in particular, do not post photos of other people without their permission.

Approved New Life stories may appear in the New Life feed and on your profile, and we may feature them in Fleekart's own communications with credit to your display name.

Fleekart's name, logo, app, design and code belong to Fleekart. Nothing in these terms gives you a right to use them beyond using the service as intended.

9. Moderation, suspension and termination

• Human moderators review listings, reports, disputes and stories. They can approve, reject, ask for changes, remove, hide, warn, suspend or restore.
• Automatic interim measures. An urgent safety report, or a third report against the same account, automatically hides the listing and stops that account opening new exchanges until a moderator has looked. Exchanges already in progress are not touched.
• We may suspend or terminate an account for breach of these terms, for abuse of Plinks, for behaviour that endangers others, or if required by law. We will say why unless the law prevents it, and you can appeal through the in-app support form.
• Termination does not reverse completed exchanges, and forfeits remaining Plinks. A ban record is kept indefinitely.
• You may stop using Fleekart at any time by deleting your account.

10. Our role, disclaimers and liability

Fleekart is an intermediary under the Information Technology Act, 2000. We provide the platform; users provide the items, the descriptions and the conduct. We do not verify users' identities beyond what is described in the Privacy Policy, and we do not verify items.

The service is provided "as is" and "as available". We work to keep it running and correct, but we do not promise it will be uninterrupted, error-free or that any listing or user is what it appears to be. Estimated environmental impact figures are indicative, not audited.

To the fullest extent permitted by Indian law, Fleekart is not liable for: the condition, safety or legality of any item; the acts or omissions of any user; any loss, injury or damage arising from a meeting or handover between users; loss of Plinks; or indirect, incidental or consequential loss. Where liability cannot be excluded, it is limited to ₹1,000 or the amount you paid Fleekart in the previous 12 months, whichever is greater.

Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other law that cannot be limited by agreement.

You agree to indemnify Fleekart against claims arising from content you post, items you list, or your breach of these terms.

11. Governing law and grievances

These terms are governed by the laws of India. Courts in Chennai, Tamil Nadu have exclusive jurisdiction, subject to any right you have to approach a consumer forum.

12. Changes and contact

We may update these terms. The version and effective date at the top will change, and for material changes we will tell you in the app before they take effect. Continuing to use Fleekart after that date means you accept the updated terms. If you do not, delete your account.

If any part of these terms is found unenforceable, the rest still applies. Our not enforcing a term once does not waive it.

Contact: info@fleekart.com